Payment & Refund Policy

Payment and Refund Policy

Payment Policy

Only valid payment methods such as MTN momo, AirtelTigo Cash, Vodafone Cash and bank transfers are acceptable to PhyLITSolution can be used, for orders and all refunds will be credited back through the same method.

Regarding any payments by credit card or electronic funds transfer, by submitting your order for processing, you authorise us to charge your order (including taxes, shipping, handling and any amounts approved upon before order submission) to your credit card or money transfer account.

If your credit card or account cannot be confirmed, or is unacceptable, or is not otherwise acceptable, your order may be suspended or cancelled automatically.

All prices and availability of our services are subject to change without notice.

Dues will be adjusted from the amount shown on the billing screens, which may be caused by several factors, including modifications between processor programs and changes in tax rates.

The annual maintenance and annual mapping data licenses – charges shall become due and payable in advance on the anniversary date of the End User License Agreement (EULA) or (subject to prior termination under these terms) on any subsequent anniversary of the completion date (the renewal date).

An invoice will be sent no later than 48 hours, this invoice will be the notification of increases.

In the event, this agreement is automatically renewed, per the provisions of the End User License Agreement (EULA, exhibit or schedules).

Refund Policy

Professional Services

PhyLITSolution permits that for thirty (14) days after the performance of Professional Services for customers provided under a statement of work, such Professional Services were performed in a proper and professional method reliable with business standards.

Otherwise, such Professional Services are provided by PhyLITSolution “as is”.

Once requested by you, PhyLITSolution will charge your account or credit card the amount agreed upon under the performed agreement, or as otherwise agreed upon by the parties.

If a project is delayed at the request of the customer, due to the customer’s internal processes, PhyLITSolution will not be responsible for any costs incurred by this delay, any fees or damages will stand with the customer unless agreed in writing at the time or delay by the customer.

Hardware, Software and Software Maintenance and Support Services

PhyLITSolution does not offer any refund for hardware, software, maintenance and support services once agreed by the customer, PhyLITSolution will charge your account or credit card the amount agreed upon under the executed agreement, or as otherwise agreed upon by the parties.

Training and Services:

Customer reservations which are cancelled fourteen (14) or more days before the start of the workshop will be refunded, in their total.

Customer reservations which are cancelled fourteen to thirty (14-30) days from the beginning of the workshop, consultancy or training will be refunded, by fifty percent (50%) of the registration fee.

No refund is offered for any cancellations within two (2) weeks of the start of the workshop.

Our Customers are our priority.

Everything we do is focused on delivery to you and for your customers.

Our team will focus on providing the right technology and services to your customers.

From offices to the end customers, and everywhere in between, with innovative professional software designed to help you streamline processes, you can do more in less time – and do it well.

On-demand. Today and tomorrow.

Discover the software that can help you work easier for all of your daily tasks.